My Weekly Report

Here are my weekly reports:



Week 1

First time arrive at the company, we are warmly welcome to their briefing room, here staff in charge of internship student explaining what is the main company business field, it is actually IT based company that become a vendor to all government sector such as education, service and hospitals. They provide a service which is maintain their personal computer with variety of brand such as dell and compact pc.

After a long briefing that take about a days they take us to a tour to introduce us with all their staff in that company, as I realized here many of the employee were also an internship same as me. After that they relocate us to our department attached. For the 1^st and 2^nd weeks, I early was attached to the technical department but as for the 3^rd week. I have been relocating to helpdesk management system department until I finish my internship time.

Week 2

For the week 2, I began my intern as technical support staff minor in printers department. They have taught me a lot about all parts of the printers for the different model, brand or size. Here I have gain new knowledge that I have never expected in my life. This printer department actually contain about only three permanent staff, the rest is intern’s student. So as I began to learn something new more and more damage or malfunction printers I have repaired in order to give my  best effort to the company as they pays us to do the job.

Not only that I have gained a new knowledge, but I have build a trust to the staff of that department of my work and they don’t have to monitor me always to make the job done in time. I also feel the closeness to the staff of that department as they too warm hearted to us intern student. This environment builds up a good mood to produce a better quality job. There a picture of me in appendix B.

Week 3

 In week 3, I have been transfer to the new department; helpdesk management system department. In this department first I have been taught the most basic thing about what to do and need to do. Know how to dealings with clients reported problem via called or e-mail. This week I’m learning many things from my new supervisor madam Mastura Binti Mahadi. In this department, 5 people working to guide or help client with any problems reported.

This department considered the most important department because it has to communicate in and outside of the company. For example, I will explain the most basic process of this department; first if you receive a call from a customer, we will take note and every detail of the report; then you have to assign the problems to the technician department via intercom; after that, within a specific time, you have to call the customer to make sure the problems reported is already solved.

Week 4

I have been given an id that can use a specific access though the system as part of my work. My job for this week is I have to understand the flow of the system before I can do my work. For an evidence of my work I have print screen the system flow. This I will include in the Appendix A.

Next I have to understand the customer’s limited service that company provides though the contract state. This company has many customers such as Ministry of Education (MoE), Ministry of Health (MoH), Indah Water Consortium (IWP), Police Prison Department (PPD) and many more. All service that company provides is supply, maintain and repair personal computer with specific brand of computers.

Week 5

For this week I have to build my confidence to talk to customers via a phone call and take the detail of their report such as:

1.      Caller name

2.      Customer from what contract

3.      Office phone number

4.      Detail of damage item

5.      Item brand

6.      Serial number of the item

Then after I take all this needed information, these customers will be my responsible to make sure the reported job is done. But this week my supervisor wants to train me to build a communication skill and confidence how to face a difference kind of problems every day.

Week 6

In this week, my supervisor have advanced my scope of work, from only take a call of reported problem, now I must key-in the problem to the Helpdesk Management system, that I have to take a week to understand the flow of the system for a week with guidance of my supervisor madam mastura bte mahadi. The work I will explain in appendix B to make it easy to understand with a picture of the system.

Week 7

I have already began to understands why working in the company, the most important this is teamwork with each other and don’t feel shy to ask if got a problem that you have tried to solved but you can’t. as I can see in my department, a happy environment of work is apply because we always cheering another, care about others people and sharing the ideas between us.

Week 8

For the last week of my training, I still do my job like the week before, but for the last day, the department has held a farewell party to appreciate my effort to the company.