As to my complete
my requirement for Bachelors of Science Computer, I have to complete industrial
training. I have chosen to complete it at a company named Night Electronics.
Basically this company runs an IT based business. Why I choose this company is
because it is near to my house, if time it will take only ten minutes to
arrives.
To make it easier to read my report, I have been doing my report
by weeks; I have been attached to Helpdesk Management system department. The
role of my field of job is:
Daily Job Tasks and Responsibilities:
- respond to requests for technical assistance in person, via phone, electronically
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- redirect problems to appropriate resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- prepare activity reports
- stay current with system information, changes and updates
No comments:
Post a Comment